Brendan Williams smiling, wearing glasses and a green quarter-zip sweater, with trees behind him

Epic training,
designed for people.

Hi, I'm Brendan. I help clinicians and staff walk into their first day with Epic feeling ready, not overwhelmed. Go-lives, upgrades, and everything in between.

Connect on LinkedIn See my story

The difference it makes.

Behind every number is someone who started their new job feeling ready.

  • 99.8%

    of learners leave class ready to start their role

  • 99.6%

    of class surveys came back positive

    In 2025

  • 700+

    classes taught every year

  • 100+

    learning paths, each built around a real role

  • 11

    talented trainers on my team

What I love to do.

The work I enjoy most, and why it matters.

  • Program leadership

    I keep a big program running smoothly for new hires, transfers, and upgrades. Schedules, staffing, rooms, and equipment all line up so people get trained right when they need it.

  • Super User program

    Help works best when it's close by. I designed a Super User program that gives every department its own go-to experts.

  • eLearning library

    Not everyone learns best in a classroom. I oversee a growing library of on-demand lessons people can take anytime, anywhere.

  • Upgrades without the stress

    Twice a year, Epic gets an upgrade. I make sure the team, the training, and everyone using it are ready before it arrives.

  • Train-the-trainer

    I built Educating the Epic End User, a one-day course that gives every trainer on my team the same strong foundation.

  • Project management

    Big launches have a lot of moving parts. I keep plans, timelines, and risks organized, and make sure training has a voice at the leadership table.

Recent highlights.

A few of my favorite projects from the past couple of years.

How I got here.

I started at the bedside, moved into IT, and found my calling helping people learn Epic. More than 10 years at Phelps Health, and I'm still learning.

  1. March 2023–present

    Training Manager

    Phelps Health

    • Direct Epic training across more than 100 role-based curriculum tracks.
    • Expanded role-focused training and lengthened in-class time in key sessions to build confidence.
    • Lead and develop 11 full-time trainers.

  2. September 2021–March 2023

    Lead Epic Principal Trainer

    Phelps Health

    • Supervised and mentored 8 principal trainers across all Epic applications.
    • Planned training environment upgrades and Epic release readiness.
    • Coordinated cross-application alignment for a consistent go-live experience.

  3. September 2019–September 2021

    Epic Applications Analyst

    Phelps Health

    • Configured Epic workflows and reports and supported end users.
    • Led testing and enhancement planning with clinical and IT teams.

  4. March 2019–September 2019

    Ancillary Clinical Informatics Analyst

    Phelps Health

    • Implemented ancillary imaging and support systems and trained clinical departments.

  5. January 2015–March 2019

    Senior Operations Systems Analyst

    Phelps Health

    • Deployed enterprise software with Microsoft SCCM and managed Tier II+ escalations.

  6. June 2014–February 2015

    Psychiatric Patient Care Technician

    Phelps Health

    • Delivered direct patient care and supported nursing staff and safety protocols.

Certified by Epic.

The credentials I've earned along the way.

  • Certification
  • Accreditation
  • Badge
  • Previously certified

  • Certifications

    • EpicCare Ambulatory Principal Trainer
    • HIM and Identity Principal Trainer
    • Patient Access Principal Trainer
    • Training Environment Build

  • Accreditation

    • Population Health Principal Trainer

  • Badges

    • Decision Trees
    • Hyperspace Configuration
    • Patient Financial Experience

  • Previously certified

    • Bones
    • Cogito
    • Cogito Principal Trainer
    • EpicCare Ambulatory (Analyst)
    • MyChart
    • Resolute Hospital Billing Principal Trainer
    • Home Health Revenue Cycle Principal Trainer Badge
    • Hospice Billing Principal Trainer Badge

My toolbox.

The skills and tools I reach for every day.

  • Skill
  • Tool or platform

  • Training

    • Adult learning
    • Curriculum development
    • eLearning development
    • Learning program management
    • Needs assessment
    • Super User programs
    • Train-the-trainer

  • Implementation

    • Change management
    • Go-live planning and readiness
    • Launch support
    • Risk and escalation management
    • Stakeholder communication
    • UAT and testing coordination
    • Vendor coordination
    • Workflow documentation

  • Epic tools

    • Galaxy
    • Nova
    • Sherlock
    • Signal
    • UserWeb
    • What's New

  • eLearning

    • Articulate Reach 360
    • Articulate Rise
    • Articulate Storyline
    • Camtasia
    • Snagit
    • Symplr Learning
    • Workday Learning

  • Productivity

    • iWork (Keynote, Numbers, Pages)
    • Claude
    • Google Workspace
    • Microsoft 365
    • ServiceNow
    • Trello
    • Workday
    • Wrike
    • Zoom

  • Platforms and IT

    • Active Directory
    • Docker
    • Git
    • iOS
    • ITIL
    • Linux
    • macOS
    • Microsoft SCCM
    • Proxmox
    • VMware
    • Windows Server

Let's work together.

Planning a go-live, building a Super User program, or just want to talk training? I'd love to hear from you.

Connect on LinkedIn